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From October 2019, the domain 'city medical practice' will no longer be available. Instead visitors to the site are asked to use: portlandmedicalpractice.com.

Appointments - 01522 876800            


We run all our surgeries by an appointment only. Appointments can be booked up to eight weeks in advance or on the day if you wish to be seen urgently.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

Please telephone our appointments line on 01522 876800 and a member of the reception staff will discuss your requirements and endeavour to make an appointment with the most appropriate practitioner at a convenient time (wherever possible).  Please consider using our text reminder service? simply email us on enquiries@citymedicalpractice.co.uk, or tell us when you phone.

The Receptionist may ask you for an indication of the reason for the appointment request, this is to ensure that you are given an appointment with the most appropriate person, you do not have to give this information, it is purely to give you an appointment that will be of most benefit to you.

In many cases it’s worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. See the above tab for more information.

We are a Training practice so GP Registrars will be working with our team from time to time. Relevant information will be displayed on our waiting room screen as appropriate.

QUICK GUIDE:

  • Some appointments are pre-bookable up to eight weeks in advance to help you plan your healthcare
  • ‘Doctor Call Back Service’ is available for telephone triage consultations with the GP. Medical information, advice and guidance can often be provided without the need to visit the practice. Please ask about our ‘Doctor Call Back’ service appointments
  • Same day appointments are available if you need to be seen urgently
  • Evening Access pre-bookable appointments are available on Mondays and Thursdays for those patients at work during normal practice hours

 


 

24hr automated appointment booking 01522 876800

NEWS: we have made improvments to this service, you can now book an appointment with a nurse for:
  • Blood test
  • Blood pressure test
  • Smear
  • Depo injection
All you need to use this service, a pin number which you will need to set up at the desk or over the phone. When using this service you will need the pin number, your contact telephone number and your date of birth.

This service is available even when we are closed, so you can use it at virtually any time of the day or night, including at weekends

To use Patient Partner, just ring 01522 876800 and follow the simple instructions.

Please note – you must remember to let us know if you change your contact telephone numbers, home or mobile!

 

 


Booking appointments online

It is now possible to book appointments online. Please ask reception staff to register you for ‘SystmOnline’ and they will give you your specific login details. Using this system you can:

  • Book appointments
  • Cancel them when necessary
  • Check the time and/or date of your appointment

 


 

Portland Medical Practice is pleased to be able to offer our patients access to routine appointments at evenings and weekends

The new service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.

The appointments will also be available on bank holidays and across the Easter, Christmas and New Year periods

This new service commences on 3rd September 2018. Extended hours appointments are for pre-bookable non-urgent appointments. Examples of these include chronic illness, asthma checks and medicines reviews,

The service is being delivered by a federation of GP practices in the area. If a patient wishes to attend an extended hours appointment, they may need to travel to another local GP practice or a central GP practice hub and may not necessarily see their own GP.

In our locality, appointments are available between 6.30pm and 8pm Monday to Friday, and on Saturday and Sunday mornings. There are also a number of additional appointments being made available during core hours (8.00am to 6.30pm Monday to Friday).

To arrange an appointment or for more information on when and where appointments are available, speak to the practice receptionist or member of the practice team or call the practice on (01522) 876800


Cancellations - If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If a patient repeatedly fails to attend for appointments they may be removed from the practice list and asked to find an alternative practice. To cancel your appointment please telephone 01522 876800, we have a new cancellation line to make this process faster for patients.

 

 
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